Effective Date: 1,May 2016
PickMe collects information about you when you use our mobile applications, websites, and
other online products and services (collectively, the “Services”) and through other
interactions and communications you have with us. This Privacy Statement applies to
information collected and used by PickMe.
Scope and Application
This Privacy Statement (“Statement") applies to persons anywhere in the world who use
our apps or Services to request transportation, delivery, or other on-demand services
(“Users”). This Statement does not apply to information we collect from or about drivers,
couriers, partner transportation companies, or any other persons who use the PickMe
platform under license (collectively “Drivers”). If you interact with the Services as both a
User and a Driver, the respective privacy statements apply to your different interactions.
Collection of Information
Information You Provide to Us
We collect information you provide directly to us, such as when you create or modify your
account, request on-demand services, contact customer support, or otherwise
communicate with us. This information may include: name, email, phone number, postal
address, profile picture, payment method, items requested (for delivery services), delivery
notes, and other information you choose to provide.
Information We Collect Through Your Use of Our Services
When you use our Services, we collect information about you in the following general categories:
- Location Information: When you use the Services for transportation or delivery, we
collect precise location data about the trip from the PickMe app used by the Driver. If
you permit the PickMe app to access location services through the permission system
used by your mobile operating system (“platform”), we may also collect the precise
location of your device when the app is running in the foreground or background. We
may also derive your approximate location from your IP address.
- Contacts Information: If you permit the PickMe app to access the address book on
your device through the permission system used by your mobile platform, we may
access and store names and contact information from your address book to facilitate
social interactions through our Services and for other purposes described in this
Statement or at the time of consent or collection.
- Transaction Information: We collect transaction details related to your use of our
Services, including the type of service requested, date and time the service was
provided, amount charged, distance traveled, and other related transaction details.
Additionally, if someone uses your promo code, we may associate your name with that
- Usage and Preference Information: We collect information about how you and site
visitors interact with our Services, preferences expressed, and settings chosen. In some
create and maintain unique identifiers.
- Device Information: We may collect information about your mobile device, including,
for example, the hardware model, operating system and version, software and file
names and verions, preferred language, unique device identifier, advertising identifiers,
serial number, device motion information, and mobile network information.
- Call and SMS Data : Our Services facilitate communications between Users and Drivers.
In connection with facilitating this service, we receive call data, including the date and
time of the call or SMS message, the parties’ phone numbers, and the content of the SMS
- Log Information: When you interact with the Services, we collect server logs, which
may include information like device IP address, access dates and times, app features or
pages viewed, app crashes and other system activity, type of browser, and the thirdparty site or service you were using before interacting with our Services.
Important Information About Platform Permissions
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that
apps cannot access without your consent. And these platforms have different permission
systems for obtaining your consent. The iOS platform will alert you the first time the
PickMe app wants permission to access certain types of data and will let you consent (or
not consent) to that request. Android devices will notify you of the permissions that the
PickMe app seeks before you first use the app, and your use of the app constitutes your
consent. Sometimes these permissions require more explanation than the platforms
themselves provide, and the permissions we request will change over time.
INFORMATION WE COLLECT FROM OTHER SOURCES
We may also receive information from other sources and combine that with information
we collect through our Services. For example:
- If you choose to link, create, or log in to your PickMe account with a payment provider
(e.g., Google Wallet) or social media service (e.g., Facebook), or if you engage with a
separate app or website that uses our API (or whose API we use), we may receive
information about you or your connections from that site or app.
- If your employer uses one of our enterprise solutions, such as PickMe services, we may
receive information about you from your employer.
- When you request on demand services, our Drivers may provide us with a User rating
after providing services to you.
- If you also interact with our Services in another capacity, for instance as a Driver or
user of other apps we provide, we may combine or associate that information with
information we have collected from you in your capacity as a User or rider.
USE OF INFORMATION
We may use the information we collect about you to:
- Provide, maintain, and improve our Services, including, for example, to facilitate
payments, send receipts, provide products and services you request (and send related
information), develop new features, provide customer support to Users and Drivers,
develop safety features, authenticate users, and send product updates and
- Perform internal operations, including, for example, to prevent fraud and abuse of our
Services; to troubleshoot software bugs and operational problems; to conduct data
analysis, testing, and research; and to monitor and analyze usage and activity trends;
- Send or facilitate communications (i) between you and a Driver, such as estimated
times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in
connection with your use of certain features, such as referrals, invites, split fare
requests, or ETA sharing;
- Send you communications we think will be of interest to you, including information
about products, services, promotions, news, and events of PickMe and other companies,
where permissible and according to local applicable laws; and to process contest,
sweepstake, or other promotion entries and fulfill any related awards;
- Personalize and improve the Services, including to provide or recommend features,
content, social connections, referrals, and advertisements.
We may transfer the information described in this Statement to, and process and store it in,
Sri Lanka and other countries, some of which may have less protective data protection laws
than the region in which you reside. Where this is the case, we will take appropriate
measures to protect your personal information in accordance with this Statement.
SHARING OF INFORMATION
We may share the information we collect about you as described in this Statement or as
described at the time of collection or sharing, including as follows:
THROUGH OUR SERVICES
We may share your information:
- With Drivers to enable them to provide the Services you request. For example, we share
your name, photo (if you provide one), average User rating given by Drivers, and pickup
and/or drop-off locations with Drivers;
- With other riders if you use a ride-sharing service like Share ride; and with other
people, as directed by you, such as when you want to share your estimated time of
arrival or split a fare with a friend;
- With third parties to provide you a service you requested through a partnership or
promotional offering made by a third party or us;
- With the general public if you submit content in a public forum, such as blog comments,
social media posts, or other features of our Services that are viewable by the general
- With third parties with whom you choose to let us share information, for example other
apps or websites that integrate with our API or Services, or those with an API or Service
with which we integrate; and
- With your employer (or similar entity) and any necessary third parties engaged by us
or your employer (e.g., an expense management service provider), if you participate in
any of our enterprise solutions such as PickMe Services.
OTHER IMPORTANT SHARING
We may share your information:
- With PickMe subsidiaries and affiliated entities that provide services or conduct data
processing on our behalf, or for data centralization and / or logistics purposes;
- With vendors, consultants, marketing partners, and other service providers who need
access to such information to carry out work on our behalf;
- In response to a request for information by a competent authority if we believe
disclosure is in accordance with, or is otherwise required by, any applicable law,
regulation, or legal process;
- With law enforcement officials, government authorities, or other third parties if we
believe your actions are inconsistent with our User agreements, Terms of Service, or
policies, or to protect the rights, property, or safety of PickMe or others;
- In connection with, or during negotiations of, any merger, sale of company assets,
consolidation or restructuring, financing, or acquisition of all or a portion of our
business by or into another company;
- If we otherwise notify you and your consent to the sharing; and
- In an aggregated and/or anonymized form which cannot reasonably be used to identify
SOCIAL SHARING FEATURES
The Services may integrate with social sharing features and other related tools which let
you share actions you take on our Services with other apps, sites, or media, and vice versa.
Your use of such features enables the sharing of information with your friends or the
public, depending on the settings you establish with the social sharing service. Please refer
to the privacy policies of those social sharing services for more information about how they
handle the data you provide to or share through them.
Analytics and Advertising Services Provided by Others
We may allow others to provide audience measurement and analytics services for us, to
serve advertisements on our behalf across the Internet, and to track and report on the
and other technologies to identify your device when you visit our site and use our Services,
as well as when you visit other online sites and services.
You may correct your account information at any time by logging into your online or in-app
account. If you wish to cancel your account, please email us at firstname.lastname@example.org. Please
note that in some cases we may retain certain information about you as required by law, or
for legitimate business purposes to the extent permitted by law. For instance, if you have a
standing credit or debt on your account, or if we believe you have committed fraud or
violated our Terms, we may seek to resolve the issue before deleting your information.
PickMe will comply with individual’s requests regarding access, correction, and/or deletion
of the personal data it stores in accordance with applicable law.
We request permission for our app’s collection of precise location from your device per the
permission system used by your mobile operating system. If you initially permit the
collection of this information, you can later disable it by changing the location settings on
your mobile device. However, this will limit your ability to use certain features of our
We may also seek permission for our app’s collection and syncing of contact information
from your device per the permission system used by your mobile operating system. If you
initially permit the collection of this information, iOS users can later disable it by changing
the contacts settings on your mobile device. The Android platform does not provide such a
You may opt out of receiving promotional messages from us by following the instructions
in those messages. If you opt out, we may still send you non-promotional communications,
such as those about your account, about Services you have requested, or our ongoing
Cookies and Advertising
Please refer to our Cookie Statement for more information about your choices around
cookies and related technologies.
Changes to the Statement
We may change this Statement from time to time. If we make significant changes in the way
we treat your personal information, or to the Statement, we will provide you notice
through the Services or by some other means, such as email. Your continued use of the
Services after such notice constitutes your consent to the changes. We encourage you to
periodically review the Statement for the latest information on our privacy practices.
If you have any questions about this Privacy Statement, please contact us at
email@example.com, or write us at Digital Mobility Solutions Lanka (Pvt) Ltd. No 309, High Level Road, Colombo 05, Sri Lanka.